FAQ

Find answers to frequently asked questions.

For orders under 39/49 € the shipping cost depends on the country to which you need to ship the package (check the shipping page).
Delivery is by express courier and delivery takes 3-5 days for France, Germany and Spain. In other European countries, delivery time is 4-7 working days.
For purchases over 39,00 €, shipping is free in France, Germany and Spain. In other European countries, delivery is free above 49,00 €.

Your package will be prepared the same day and shipped the next day.

In the case of orders placed on the weekend, the package will leave our office on the first day, or Monday.

Of course. When you proceed to fill out the checkout, request it in the additional notes. We will send you the invoice via email.

Our products will arrive at your home within 3-5 days from the order if you live in France, Germany or Spain (no island).

if you live in other European countries the shipment may take between 5 and 8 working days. (check here the shipments page)

In Italy shipping takes 1 or 2 days.

Absolutely. All our shipments are traceable.
You will be provided with the tracking code when the courier picks up the goods.

Our policy on the right of withdrawal provides that you can request a return within 14 days of arrival of the product for any reason.
The reference date is the date on which the courier will attest the delivery. The 14 days start from the day after delivery.
For more information see our page RETURNS AND REFUNDS.
You can only cancel an order if it has not yet been delivered to the courier. Once taken over by the courier, the package must be delivered to the buyer.

Our return policy states that you may request a return within 14 days of the arrival of the product for any reason.
The return date is the date on which the courier will attest to delivery. The 14 days start from the day after delivery.
Find the contact form and all return information on the RETURNS AND REFUNDS page.