RETURNS AND REFUNDS
Returns available within 14 days of receiving the product.
Who can request a return?
How We Refund
How to request it
The return process is very simple. Just follow these steps.
- Fill out the return form that you find at the bottom of the page.
- Wait for our confirmation by email.
- Proceed to pack the products making sure they are perfectly intact.
- Ship the products at your expense by courier / postal service of your choice to the address that we will provide in response to the email acceptance of the refund.
- Provide us the tracking email of the package you shipped so we can keep it monitored.
- Wait for our confirmation by email of the arrival of the package and the consequent approval of the refund.
The timeframe for re-crediting varies based on the reimbursement method you have chosen:
- in the case of the discount voucher to be used on the website, the disbursement of the voucher will be almost simultaneous to the closure of the reimbursement practice.
- in the case of a cash refund, it will be made within 10 days of the closing of the refund file.
Defective or non-conforming products
Our products are shipped with extreme care to ensure a high level of quality. The products are carefully prepared to avoid any problems during transport.
If despite this you are delivered an incorrect or damaged product, we ask you to contact us within a maximum of 2 days from receipt of order, by sending an email to firstname.lastname@example.org specifying and attaching:
- email used during purchase
- issue encountered
- Photo documentation of the error/damage.
In this case, the return shipping costs will be paid by WearTravelers and you will be given instructions via email on how to proceed with the return of the product.